Shipping policy
At Zaaviya, we aim to provide clear and reliable delivery information for customers across the United Kingdom.
We currently deliver only within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
Shipping Summary
| Shipping Area | United Kingdom: England, Scotland, Wales, and Northern Ireland |
| Products Covered | All products |
| Shipping Cost | Free Standard UK Delivery on all orders |
| Order Cut-off Time | 5:00 PM UK time |
| Handling Time | 1–2 business days, Monday–Friday |
| Transit Time | 2–3 business days, Monday–Friday |
| Estimated Delivery Time | 3–5 business days |
| Delivery Location | Customer’s address |
| Shipping Carriers | Royal Mail, Evri, DPD, UPS, or another suitable UK carrier |
| Tracking | Provided after dispatch when the selected delivery service includes tracking |
1. Order Processing
Orders are processed during normal business hours, Monday to Friday.
Orders placed before 5:00 PM UK time will usually start processing on the same business day.
Orders placed after the cut-off time will usually start processing on the next business day.
Processing and handling time is normally 1–2 business days, Monday to Friday.
Business days do not include weekends or UK public holidays.
2. Delivery Times
After processing, standard UK delivery usually takes 2–3 business days.
The total estimated delivery time is 3–5 business days.
Delivery times are estimates and may vary depending on delivery location, carrier conditions, public holidays, weather, incorrect address details, or other circumstances outside our control.
3. Shipping Cost
Zaaviya offers Free Standard UK Delivery on all orders.
There is no minimum order value required for free standard UK delivery.
No standard UK delivery charge is added at checkout.
4. Shipping Carriers
We work with suitable UK delivery partners to deliver orders safely and efficiently.
Typical carriers may include:
- Royal Mail
- Evri
- DPD
- UPS, where suitable for larger parcels
Carrier selection may vary depending on parcel size, weight, destination, service availability, and carrier conditions.
5. Delivery Area
We currently deliver only within the United Kingdom.
This includes:
- England
- Scotland
- Wales
- Northern Ireland
International shipping is not available at this time.
6. Delivery Address
Orders are delivered to the customer’s address provided at checkout.
Please make sure your delivery address is complete and accurate before placing your order.
If you notice an error in your delivery address after placing an order, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has started processing or has been dispatched.
7. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email.
If the selected delivery service includes tracking, the tracking number or tracking link will be included in your dispatch confirmation email.
You can use the tracking details provided to follow your parcel through the carrier’s tracking system.
8. Shipping Origin
Orders are fulfilled for delivery within the United Kingdom.
Our registered business and customer support address is:
Zaaviya Ltd
342 Kingshill Avenue
Hayes
England
UB4 8BU
United Kingdom
9. Delays
While we aim to deliver orders within the estimated delivery timeframe, delays may occasionally occur due to carrier conditions, public holidays, weather, incorrect address details, or other circumstances outside our control.
If your order has not arrived within the estimated delivery timeframe, please contact our support team so we can help check the status of your delivery.
10. Damaged or Lost Packages
If your order arrives damaged or appears to be lost in transit, please contact our support team as soon as possible.
Email: support@zaaviya.store
Please include your order number and any relevant details, such as photos of damaged packaging or carrier tracking information where available.
We will review the issue and, where necessary, work with the delivery carrier to investigate and resolve the matter in line with our Returns & Refunds Policy and your statutory rights.
11. Contact Information
If you have any questions about shipping or delivery, please contact us using the details below:
Business Name: Zaaviya Ltd, trading as Zaaviya
Company Number: 16210673
Registered Office: 342 Kingshill Avenue, Hayes, England, UB4 8BU, United Kingdom
Phone: +44 7501 598696
Email: support@zaaviya.store
Support Hours:
Monday – Friday
9:00 AM – 5:00 PM UK time