Returns & Refunds
At Zaaviya, we want customers to feel confident when ordering from our store. If you are not satisfied with your purchase, you may request a return under the conditions explained below.
This policy does not limit your statutory rights under applicable UK consumer law, including your rights relating to damaged, faulty, incorrect, or not-as-described goods.
1. Business Information
This website is operated by Zaaviya Ltd, trading as Zaaviya.
Company Number: 16210673
Registered Office: 342 Kingshill Avenue, Hayes, England, UB4 8BU, United Kingdom
Email: support@zaaviya.store
Phone: +44 7501 598696
2. Return Eligibility
Zaaviya accepts returns for both defective and non-defective products. This includes change-of-mind returns.
Returns are accepted for eligible products within 30 days from the date your order is delivered.
To be eligible for a return, the item must be:
- New, unused, and in the same condition you received it
- Returned with its original packaging where applicable
- Complete with any included accessories, inserts, or parts
We may be unable to accept returns for items that have been used, damaged after delivery, or returned in a condition that prevents resale as new, unless the item is faulty, incorrect, damaged, or not as described.
3. 14-Day Right to Cancel
If you purchase goods from us online, you may have the right to cancel your order within 14 days of receiving your goods, subject to any legal exceptions.
You do not need to give a reason for cancelling.
You may cancel your order by emailing us at support@zaaviya.store or by using the contact form on our website.
Please include your order number and a clear statement that you wish to cancel your order.
If you cancel within this period, you must return the goods without undue delay and no later than 14 days after informing us that you wish to cancel.
4. 30-Day Return Window
In addition to your statutory cancellation rights, Zaaviya offers a 30-day return window from the date your order is delivered.
This 30-day return window applies to eligible defective and non-defective products.
5. Return Method
Returns must be sent back by post.
To start a return, please contact our support team first so we can provide the correct return instructions and return label where applicable.
Email: support@zaaviya.store
Please do not send items back before contacting us, as this helps ensure your return is processed correctly.
6. Return Labels and Return Shipping Cost
For eligible returns, Zaaviya will provide a return label that customers can download and print.
There is no cost to the customer for the return label when the return is eligible under this policy.
Zaaviya does not charge customers for return shipping when using the return label provided by us for an eligible return.
7. Damaged, Faulty, Incorrect, or Not-as-Described Items
If your order arrives damaged, faulty, incorrect, or not as described, please contact us as soon as possible and include your order number and photos of the issue where possible.
Once we review the issue, we will provide the appropriate return instructions.
If the issue is confirmed:
- The return will be accepted
- We will provide a return label at no cost to you
- You may receive a replacement, where available, or a refund
Nothing in this policy affects your statutory rights in relation to faulty, misdescribed, or unfit-for-purpose goods.
8. How to Start a Return
To request a return, please follow the steps below.
Step 1 — Contact Support
Email support@zaaviya.store with your order number and the reason for your return request.
Step 2 — Receive Return Instructions
Our support team will provide the correct return instructions and, where eligible, a downloadable return label.
Step 3 — Package the Item
Please package the item securely before returning it.
Step 4 — Send the Return by Post
Returns should be sent to:
Zaaviya Ltd
342 Kingshill Avenue
Hayes
England
UB4 8BU
United Kingdom
9. Refunds
Once we receive and inspect your returned item, we will notify you of the return outcome.
For eligible returns:
- The refund will be issued to the original payment method used for the order
- Refunds are normally processed within 7 days after we receive and inspect the returned item
- Your bank or payment provider may take additional time to make the funds available
Where you validly exercise your statutory cancellation right, refunds will be handled in accordance with applicable UK consumer law.
10. Restocking Fees
Zaaviya does not charge restocking fees for eligible returns.
11. Exchanges
Zaaviya does not currently offer direct exchanges.
If you would like a different product, please place a new order through our website.
12. Late or Missing Refunds
If your refund has been processed but you have not received it within a reasonable time, please first check with your bank or payment provider.
If you still need help, contact us at: support@zaaviya.store.
13. Order Cancellation
You may cancel your order by emailing us at support@zaaviya.store or by using the contact form on our website.
Please include your order number and a clear statement that you wish to cancel your order.
14. Contact Information
If you have any questions about returns or refunds, please contact us using the details below:
Business Name: Zaaviya Ltd, trading as Zaaviya
Company Number: 16210673
Registered Office: 342 Kingshill Avenue, Hayes, England, UB4 8BU, United Kingdom
Email: support@zaaviya.store
Phone: +44 7501 598696
Support Hours:
Monday – Friday
9:00 AM – 5:00 PM UK time